Customer Service

How Can We Help Make Your Implementation a Success?

Customer Support

If you have a technical question customers can access technical support in several ways:

Email us at support@iplocks.com
Call us at 1.408.383.1500

The IPLocks Customer Support Portal is here. Please contact support@iplocks.com to obtain or recover a userid.

Training

We offer classes for end users, administrators, and resellers. The classes for end users cover basics and are presented as instructor lead sessions for three days. The extended training for administrators and resellers deal with more advanced topics and techniques and are presented as instructor lead sessions for two days. Our current offerings are:

Basic Training

Installation
Vulnerability Assessment
Privilege Monitor
User Behavior Monitor
Transaction Monitor/Audit
Metadata Monitor
Content Monitor
Report Manager
Rules Chaining

Extended Training

Archive alerts
Repository management
Setting debug flags
Reading logs
Maintenance issues

Location

We provide training at our location as well as on-site training.